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Terms of Service

 

Welcome to Cottagobase (hereinafter referred to as “we”).
These Terms of Service govern your access to and use of our website and online store. By accessing or using our services, you agree to be bound by these Terms.

1. Introduction and Scope

These Terms of Service apply to all visitors, users, and customers who access or use our website, place orders, or interact with our services. If you do not agree with these Terms, you should not use our website or services.

2. User Accounts and Website Responsibility

  • You may be required to provide accurate and complete information when placing an order or contacting customer support.

  • You are responsible for maintaining the accuracy of your information and for any activity conducted using your details.

  • We are responsible for maintaining the normal operation, availability, and security of the website but do not guarantee uninterrupted or error-free access at all times.

3. Products, Inventory, and Pricing Information

  • Product descriptions, images, and specifications are provided for reference purposes.

  • Inventory availability is subject to change without prior notice.

  • Prices are displayed clearly on the website. We reserve the right to update product prices, correct errors, or discontinue products at any time before an order is confirmed.

  • Any pricing updates will not affect orders that have already been accepted and confirmed.

4. Orders and Payment

  • An order is considered submitted once payment is successfully completed.

  • We reserve the right to accept or decline any order at our discretion.

  • Payments are processed using secure payment methods displayed at checkout.

  • You will receive an order confirmation once your order has been successfully placed.

5. Shipping Policy

Our shipping process is handled in accordance with our Shipping Policy. The general process includes:

  • Order confirmation after successful payment

  • Order handling within the stated processing timeframe

  • Dispatch after order preparation

  • Delivery via selected logistics providers

Order handling time is 1–3 business days before dispatch.
For full details, please refer to our Shipping Policy:
[Shipping Policy]

6. Order Cancellation Policy

Order cancellations are handled according to our established cancellation rules. The general process includes:

  • Submission of a cancellation request within the applicable timeframe

  • Review and confirmation of the request

  • Processing based on the order status

Cancellation requests are processed within a defined handling period, depending on whether the order has been dispatched.
For full details, please refer to our Cancellation Policy:
[Order Cancellation Policy]

7. Return, Exchange, and Refund Policy

Returns, exchanges, and refunds are governed by our dedicated policy. The general process includes:

  • Submission of a return or exchange request within 30 days of delivery

  • Inspection of returned items upon receipt

  • Approval and processing of exchanges or refunds

Refunds are processed within 1–3 business days after approval.
For full details, please refer to our Return, Exchange, and Refund Policy:
[Return, Exchange and Refund Policy]

8. Disputes and Applicable Law

We comply with UK law, including GDPR.
Any disputes arising from the use of our website or services will be handled in accordance with applicable UK law. We reserve the right to update these Terms and will notify you of any relevant changes.

9. Privacy and Data Protection

Your privacy is important to us. Personal information is collected, used, and protected in accordance with our Privacy Policy. By using our services, you acknowledge and agree to the practices described in that policy.

For details, please refer to our Privacy Policy:
[Privacy Policy]

10. Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is protected by intellectual property rights. You may not copy, reproduce, distribute, or use any content without prior authorization.

11. Limitation of Liability

To the maximum extent permitted, we are not responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our responsibility is limited to the amount paid for the relevant order.

12. Changes to These Terms of Service

We reserve the right to modify these Terms of Service at any time. Updates will be published on this page and will take effect upon publication. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us during service hours:

Contact Address: APT BLK 102 BEDOK NORTH AVENUE 4 #09-2038, SINGAPORE 460102
Customer Service Phone: +65 (885) 50205
Customer Service Email: askus@cottagobase.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)