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Order Cancellation Policy

 

Welcome to Cottagobase (hereinafter referred to as “we”).
This Order Cancellation Policy explains when and how an order may be cancelled, the applicable timeframes, and how cancellation requests are handled.

1. Scope of This Policy

This policy applies to all orders placed through our online store. By submitting an order, you agree to the cancellation terms described below.

2. Order Cancellation Eligibility

You may request to cancel an order under the following conditions:

  • The cancellation request is submitted before the order has been dispatched.

  • The order information can be verified successfully.

  • The request complies with the timelines outlined in this policy.

Once an order has been dispatched, it can no longer be cancelled and must instead follow the return and refund process.

3. Cancellation Request Timeframe

  • Before Dispatch
    Cancellation requests submitted before dispatch may be accepted.

  • After Dispatch
    Cancellation requests submitted after dispatch will not be processed as cancellations. In such cases, you may initiate a return after delivery in accordance with the Return, Exchange and Refund Policy.

4. Cancellation Process

To request an order cancellation, please follow these steps:

  • Contact customer service and provide your order number and cancellation request.

  • Our team will review the request and confirm whether the order is still eligible for cancellation.

  • If approved, the cancellation will be processed and confirmed.

Cancellation requests are typically reviewed and handled within 1–3 business days.

5. Refunds for Cancelled Orders

  • If a cancellation request is approved before dispatch, a refund will be initiated.

  • Refunds are processed within 1–3 business days after cancellation approval.

  • Refunds are returned to the original payment method used at checkout.

The time required for funds to appear in your account may vary depending on the payment provider.

6. Orders That Cannot Be Cancelled

Orders may not be cancelled if:

  • The order has already been dispatched.

  • The order is in the final stage of preparation for shipment.

  • The request cannot be verified due to incomplete or inaccurate order information.

7. Related Policies

If your order cannot be cancelled, please refer to the following policies for further options:

These policies provide detailed guidance on the next steps available to you.

8. Policy Updates

We reserve the right to update this Order Cancellation Policy at any time. Any changes will be posted on this page and will take effect upon publication.

9. Contact Information

If you have questions about order cancellation or need assistance, please contact us during service hours:

Contact Address: APT BLK 102 BEDOK NORTH AVENUE 4 #09-2038, SINGAPORE 460102
Customer Service Phone: +65 (885) 50205
Customer Service Email: askus@cottagobase.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)