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Payment Methods

 

Welcome to Cottagobase (hereinafter referred to as “we”).
This Payment Methods page explains the available payment options and related information for purchases made through our online store.

1. Accepted Payment Methods

We accept the following bank card payment methods:

  • Visa

  • MasterCard

  • Discover

  • Diners Club

  • JCB

All payments must be completed at checkout in order for an order to be submitted.

2. Payment Processing

  • Payments are processed securely through supported payment channels.

  • Card details are handled using secure technologies during the transaction process.

  • We do not store full card numbers or card security codes.

Once payment is successfully completed, you will receive an order confirmation.

3. Currency and Charges

  • Transactions are processed in the currency displayed at checkout.

  • The total amount payable, including any applicable charges, is shown clearly before you confirm your order.

  • No additional handling or processing fees are added beyond the amount shown at checkout.

4. Payment Authorization

  • All payments are subject to authorization by the card issuer.

  • If a payment is declined or cannot be authorized, the order will not be completed.

  • In such cases, you may contact your card issuer or try another accepted payment method.

5. Refunds

Refunds, where applicable, are issued to the original payment method used at checkout.
The timing of funds appearing in your account may vary depending on the card issuer’s processing timelines.

Please refer to our Return, Exchange and Refund Policy for detailed refund procedures and timeframes.

6. Payment Security

We take reasonable measures to protect payment information and transaction data during the checkout process. Secure systems and controls are used to reduce the risk of unauthorized access.

7. Contact Information

If you have questions regarding payment methods or experience any payment issues, please contact us during service hours:

Contact Address: APT BLK 102 BEDOK NORTH AVENUE 4 #09-2038, SINGAPORE 460102
Customer Service Phone: +65 (885) 50205
Customer Service Email: askus@cottagobase.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)