About Us

 

Welcome to Cottagobase (hereinafter referred to as “we”).

We operate an online store dedicated to providing carefully selected products designed to support everyday needs with reliability, clarity, and consistency. Our goal is to offer a smooth and transparent shopping experience, from product presentation to order fulfillment and customer support.

We focus on:

• Clear and accurate product information

• Fair and transparent pricing

• Reliable order processing and delivery

• Responsive customer support

All orders are placed and processed through our online store. We do not operate physical retail locations. Our services, policies, and processes are designed to be easy to understand and accessible, helping customers make informed decisions with confidence.

We continuously review and improve our website, services, and internal procedures to better meet customer expectations and maintain a dependable online shopping environment.

Our Commitment

• To handle orders and customer information responsibly

• To provide timely assistance when questions or issues arise

• To communicate policies and updates clearly

• To maintain consistency across all customer-facing services

Contact Us

If you would like to learn more about us or need assistance, please contact us during service hours:

Contact Address: APT BLK 102 BEDOK NORTH AVENUE 4 #09-2038, SINGAPORE 460102
Customer Service Phone: +65 (885) 50205
Customer Service Email: askus@cottagobase.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)