Privacy Policy

 

Welcome to Cottagobase (hereinafter referred to as “we”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you access or use our online store and related services.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website, customer service communications, and order-related interactions.

2. Information We Collect

Information You Provide Directly

We may collect the following information when you place an order, contact us, or otherwise interact with our services:

• Full name

• Email address

• Phone number(Optional)

• Shipping and billing address

• Order details and purchase history

• Customer service communications

Payment Information

Payments are processed through secure payment channels. We do not store full card numbers or security codes. We may receive limited information such as payment status, transaction references, and card type for order confirmation and refund handling.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Device and browser type

• IP address

• Date and time of access

• Pages viewed and interactions on the website

3. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfill orders

• To arrange shipping and delivery

• To provide customer support and respond to inquiries

• To manage returns, exchanges, and refunds

• To send service-related communications, such as order confirmations and delivery updates

• To improve website performance and user experience

• To prevent fraud and unauthorized activity

Information is used only to the extent necessary to provide our services.

4. Information Sharing

We do not sell, rent, or trade personal information.

Personal information may be shared only when necessary with:

• Payment processing services

• Shipping and logistics service providers

• Technical and hosting service providers

• Customer support systems used to manage inquiries

All parties receiving information are expected to handle it responsibly and solely for authorized purposes.

5. Data Retention

We retain personal information only for as long as necessary to:

• Complete order processing and delivery

• Provide customer support

• Maintain internal operational records

When personal information is no longer required, it is securely deleted or anonymized.

6. Data Security

We apply appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures are designed to safeguard information stored within our systems.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is completely secure.

7. Your Rights and Requests

You may contact us to request:

• Access to the personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of certain personal information, where appropriate

• Restriction of specific data uses, where applicable

For security purposes, identity verification may be required before processing requests.

8. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, analyze usage, and enhance user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

9. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies separately.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect upon publication.

11. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us during service hours:

Contact Address: APT BLK 102 BEDOK NORTH AVENUE 4 #09-2038, SINGAPORE 460102
Customer Service Phone: +65 (885) 50205
Customer Service Email: askus@cottagobase.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)