Environmental Policy

 

Welcome to Cottagobase (hereinafter referred to as “we”).
We recognize the importance of environmental responsibility and are committed to operating our online store in a manner that considers environmental impact while maintaining reliable service and product quality.

1. Our Commitment

We aim to reduce environmental impact where reasonably possible within our operations. This commitment guides how we manage processes related to product handling, packaging, logistics coordination, and daily operations.

2. Responsible Operations

As an online-only store, our operations are structured to minimize unnecessary physical resources. We focus on efficient digital processes, including online order management, electronic communications, and paperless documentation wherever feasible.

3. Packaging Practices

• We strive to use packaging materials efficiently to avoid unnecessary waste.

• Packaging is selected to balance product protection with reduced material usage.

• Where possible, packaging components are recyclable or reusable.

4. Logistics and Transportation Considerations

We work with established logistics partners and rely on standard delivery routes to help reduce redundant shipments. Order consolidation and clear delivery planning are used to support efficient transportation.

Delivery timelines are communicated clearly to help reduce repeat deliveries or failed delivery attempts.

5. Product Lifecycle Awareness

We aim to provide clear product information to help customers make informed purchasing decisions. This supports responsible use and helps reduce unnecessary returns caused by misunderstandings about product features or specifications.

6. Digital Communication

Customer service communications, order confirmations, invoices, and policy information are provided primarily through digital channels. This approach reduces paper usage and supports more efficient information management.

7. Continuous Improvement

We regularly review our internal practices and service processes to identify reasonable opportunities for environmental improvement while maintaining service reliability and customer satisfaction.

8. Shared Responsibility

Environmental responsibility is a shared effort. We encourage customers to:

• Review product information carefully before ordering

• Reuse or recycle packaging materials where local facilities allow

• Use digital records instead of printing documents when possible

9. Policy Updates

We may update this Environmental Policy as our practices evolve. Any updates will be published on this page and will take effect upon publication.

10. Contact Information

If you have questions regarding this Environmental Policy or our practices, please contact us during service hours:

Contact Address: APT BLK 102 BEDOK NORTH AVENUE 4 #09-2038, SINGAPORE 460102
Customer Service Phone: +65 (885) 50205
Customer Service Email: askus@cottagobase.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)